Refund policy

We accept eligible return requests made within 14 days of delivery.

Eligibility

Items must be unworn, unwashed, undamaged and returned with their original tags and packaging. A receipt or other proof of purchase is required. Items marked final sale, gift cards and personalized items are not eligible for return where permitted by law.

Starting a return

Contact us through the Contact page before sending any item. Include your order number and the reason for the return. If the return is accepted, we will provide the correct return address and instructions. Because orders can be fulfilled from different locations, returns sent without authorization might not reach the correct facility and cannot be accepted.

Return shipping

The customer is responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are not refundable except where required by law or where the item was damaged, defective or incorrect.

Damaged, defective or incorrect items

Inspect your order when it arrives. If there is a problem, contact us promptly through the Contact page with your order number and clear photographs so we can review it and make it right.

Exchanges

The fastest way to receive a different item or size is to return the original item and place a new order after the return is accepted.

Refunds

After an accepted return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

European Economic Area

If an order is shipped to a consumer in the European Economic Area, the consumer may have a 14-day statutory right of withdrawal. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.